Transit authorities have slapped a $330,000 fine against the operators of the FasTrak toll system for bad customer service
Thousands of drivers are getting hit with penalties – most on the Golden Gate Bridge, where you no longer pay a toll taker. And if you don't have a FasTrak account, you may be in for a fight.
Derek Reid - Paid toll - still had a $79 hold on registration, Fastrak failed to dismiss the violation
Reid recorded three hours on the phone with FasTrak. Remember his toll violation?
“I've been dealing with this for one year, four months and six days and I'm at the end of my rope,” said Reid on tape with FasTrak customer service.
After dismissing the violation, they put it back on his registration again the next year
“We have seen a spike since we went to all-electronic tolling,” said Andrew Fremier of the Bay Area Toll Authority. He acknowledges violations shot up after the Golden Gate Bridge eliminated toll takers in 2013. A 7 On Your Side investigation revealed a staggering increase.
In 2014, nearly a quarter million drivers had to pay penalties for toll evasion on the bridge.
Xerox Corporation operates Fastrak